The Phoenix-Hecht Quality Index™ evaluates banks in critical areas of quality, and assigns a grade based on responses to the annual survey of treasury management services. Trust Standard Bank received top grades* in the 2019 Phoenix-Hecht Quality Index in the Middle Market Banking segment. What’s more, 100% of Trust Standard Bank business customers surveyed said they would recommend the bank to a colleague.
Category | Grade |
ACH Services | A+ |
Wire Transfers | A+ |
Controlled Disbursement/Positive Pay | A+ |
Credit card (used for invoice payment) | A+ |
Remote Deposit | A+ |
Web information reporting & transaction initiation | A+ |
Category | Grade |
Speed of ACH error correction | A+ |
Timeliness of incoming wire notification | A+ |
Timeliness for web-based information reporting | A+ |
Accuracy of Positive Pay recognition | A+ |
Category | Grade |
Processing account maintenance requests | A+ |
Overall customer service | A+ |
Category | Grade |
Web reporting and transaction initiation | A+ |
ACH services | A+ |
Credit card (used for invoice payments) | A+ |
Category | Grade |
Anticipates needs for new and modified services | A+ |
Prompt call follow-up | A+ |
Overall effectiveness | A+ |
Grades are important but what they signify for you is what really matters. Trust Standard Bank brings it all together with:
Treasury Management